How can we help?

Alarms

My alarm didn't go off

Almost always one of these:

• Notifications are off. Alarms need notification permission. Check Settings → Notifications → varostream on your device.
• Focus / Do Not Disturb. Add varostream to the allowed list for the Focus mode that's active overnight.
• Battery optimisation (Android). Aggressive power saving on some Android skins will suspend background audio. Exclude varostream from battery optimisation.
• The phone was off. No app can wake a powered-down phone.

It played a chime instead of my station

That's the fallback working as designed. varostream checks your alarm's station or episode the night before; if the stream is unreachable when the alarm fires — the broadcaster went down, or your phone had no signal — it plays the tone you picked rather than nothing at all.

Can I wake up to a specific podcast episode?

Yes. When creating an alarm, switch Plays from Station to Podcast and pick a show — the alarm uses that show's newest episode each time it fires, and fetches it in advance.

Playback & audio

A station buffers or won't start

Try another station first. If everything struggles, it's your connection; if it's just one station, that broadcaster is having a bad day — some also geo-block listeners outside their country. Report it and we'll verify it.

Rewind isn't available on this station

Live rewind needs the broadcaster's stream to support it. We detect which stations do and enable the control only where it will actually work, so it doesn't fail silently.

Casting to Chromecast / AirPlay / Sonos

Open the player and tap More. Cast to a TV or speaker plays on a Chromecast, Google TV or Nest speaker; Device opens AirPlay on iPhone (Sonos speakers that support AirPlay 2 appear there) or the output panel on Android. Your phone and the speaker need to be on the same Wi-Fi, and your phone will ask for local-network permission the first time. When you stop casting, playback pauses rather than jumping back to your phone's speaker.

varostream isn't showing in CarPlay or Android Auto

Update to the latest version of the app first. On iPhone, check Settings → General → CarPlay → your car → Customize, and make sure varostream is on the list. On Android, open Android Auto's settings → Customize launcher and tick varostream. The car tabs fill from what you've saved on your phone — presets, favourites, recents, followed podcasts and Up Next — and until you've saved anything, you'll see popular stations instead.

Track history is empty for a station

History depends on the station broadcasting now-playing metadata in its stream. Many do, some don't — talk and news stations often send nothing at all, and there's no way for any app to recover what was never sent.

Subscription

How do I cancel?

iPhone / iPad: Settings → tap your name → Subscriptions → varostream → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → varostream → Cancel.

Cancel at least 24 hours before your trial ends and you're never charged. You keep access until the end of the period you've already paid for.

I want a refund

Refunds are handled by the store that took the payment. On iOS, go to reportaproblem.apple.com. On Android, use the Play Store order history. If they turn you down and you think the charge was genuinely wrong, email us and we'll do what we can on our side.

I paid but the app still says trial / locked

Tap "Restore purchases", on the subscription screen or in Settings → Subscription. If it still won't unlock, email us with the store receipt and the device ID from Settings and we'll sort it.

Does one subscription cover my other devices?

Yes. On your other devices on the same store account, use "Restore purchases". To use it on a phone with a different store account, including an Android phone when you subscribed on an iPhone (or the other way round), sign in with the same email on both: Settings → Account → Email sign-in. Your subscription then unlocks the app on each. If the other phone doesn't unlock straight away, tap "Restore purchases" on the phone you subscribed on. The web player at varostream.com is free and doesn't need a subscription at all.

Catalogue

My local station isn't in the app

Send us the station name and its stream URL if you have it. We add stations regularly, and a request from a listener is the fastest route in.

A podcast is missing episodes

Open the show — we sync its feed on the spot. If episodes still don't appear, the publisher's feed is probably broken or has moved; tell us which show and we'll re-point it.

A station's logo is wrong or blurry

Logos come from public directories and vary wildly in quality. Report the station and we'll replace it with a better one. If it's your station's logo, write to logos@varostream.com instead.

Privacy & your data

You don't need an account to use varostream. Signing in with your email is optional, and it's the only time we hold your email address.

Deleting your data. If you're signed in, open Settings → Account → Delete account in the app. That deletes your account and everything saved to it on our servers, including your usage analytics. If you're not signed in, or no longer have the app, email support@varostream.com with the device identifier shown in the app's Settings screen (or the email address you signed in with), and we will delete it and confirm when it's done. To request a copy of your data, email us the same way. Full detail is in the Privacy Policy.

Broadcasters, publishers & press

Want your station added, corrected or removed? Want to talk about coverage? Same address — support@varostream.com — put "Broadcaster" or "Press" in the subject line and it gets routed straight through.

Logo and trademark requests have their own address, logos@varostream.com. Tell us the station and what you want changed or taken down. We act on them within one business day.