How can we help?

Alarms

My alarm didn't go off

Almost always one of these:

• Notifications are off. Alarms need notification permission. Check Settings → Notifications → varostream on your device.
• Focus / Do Not Disturb. Add varostream to the allowed list for the Focus mode that's active overnight.
• Battery optimisation (Android). Aggressive power saving on some Android skins will suspend background audio. Exclude varostream from battery optimisation.
• The phone was off. No app can wake a powered-down phone.

It played a chime instead of my station

That's the fallback working as designed. varostream checks your alarm's station or episode the night before; if the stream is unreachable when the alarm fires — the broadcaster went down, or your phone had no signal — it plays the tone you picked rather than nothing at all.

Can I wake up to a specific podcast episode?

Yes. When creating an alarm, switch Plays from Station to Podcast and pick a show — the alarm uses that show's newest episode each time it fires, and fetches it in advance.

Playback & audio

A station buffers or won't start

Try another station first. If everything struggles, it's your connection; if it's just one station, that broadcaster is having a bad day — some also geo-block listeners outside their country. Report it and we'll verify it.

Rewind isn't available on this station

Live rewind needs the broadcaster's stream to support it. We detect which stations do and enable the control only where it will actually work, so it doesn't fail silently.

Casting to Sonos / Chromecast / AirPlay

Use the output button in the player. All three need your phone and the speaker on the same network, and iOS/Android will ask for local-network permission the first time.

Track history is empty for a station

History depends on the station broadcasting now-playing metadata in its stream. Many do, some don't — talk and news stations often send nothing at all, and there's no way for any app to recover what was never sent.

Subscription

How do I cancel?

iPhone / iPad: Settings → tap your name → Subscriptions → varostream → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → varostream → Cancel.

Cancel at least 24 hours before your trial ends and you're never charged. You keep access until the end of the period you've already paid for.

I want a refund

Refunds are handled by the store that took the payment. On iOS, go to reportaproblem.apple.com. On Android, use the Play Store order history. If they turn you down and you think the charge was genuinely wrong, email us and we'll do what we can on our side.

I paid but the app still says trial / locked

Pull down to refresh on the subscription screen, or use "Restore purchases". If it still won't unlock, email us with the store receipt and the device ID from Settings and we'll sort it.

Does one subscription cover my other devices?

Yes, within the same store account — a subscription bought on the App Store covers your other Apple devices, and Google Play the same for Android. It does not carry across from one platform to the other, because the stores bill separately.

Catalogue

My local station isn't in the app

Send us the station name and its stream URL if you have it. We add stations regularly, and a request from a listener is the fastest route in.

A podcast is missing episodes

Open the show — we sync its feed on the spot. If episodes still don't appear, the publisher's feed is probably broken or has moved; tell us which show and we'll re-point it.

A station's logo is wrong or blurry

Logos come from public directories and vary wildly in quality. Report the station and we'll replace it with a better one.

Privacy & your data

varostream has no accounts, so we hold no name or email for you. To request a copy or deletion of the data tied to your device, email us with the device identifier shown in the app's Settings screen. Full detail is in the Privacy Policy.

Broadcasters, publishers & press

Want your station added, corrected or removed? Want to talk about coverage? Same address — support@varostream.com — put "Broadcaster" or "Press" in the subject line and it gets routed straight through.